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Common questions about accessing your money in your Online Account

Having problems in your Online Account? Read our frequently asked questions for help with taking your money online.

Common question about accessing your money online

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What’s the quickest way to access my money and how long will it take for me to receive it?

How do I decide between FAD and UFPLS?

I’m not sure about entering my bank details online – how do I know if it’s safe and secure?

I’m not confident using a computer or don’t have access to a computer, how can I take my pension money?

I want to take a small pot of £10k or less, but it says I have outstanding contributions. Why can’t I take my money online?

Accessing your Online Account

I’ve forgotten my log-in details for my Online Account, what do I do?

How do I set up my Online Account?

What details do I need to know in order to take my pension money online, and where can I find them?

Where do I click in my Online Account to access my pension pot online?

I can’t find my customer number to set up my Online Account, where can I find it?

How to take your pension money

When you’re ready, logging in to your Online Account is the most convenient way to access your money.

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Still have questions?

Explore our extensive knowledge base for many more frequently asked questions about your pension.

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