Help and support

Search our knowledge base for answers

Browse help & support for: Employers & AdvisersMembers & Employees

Payroll

Will you accept payroll data in spreadsheet format (e.g. .xls or .csv) on a disk?

No. We can’t accept data on a disk. All accounts are managed online. We can accept data in either an …

View full answer >>

Will you accept payroll data in spreadsheet format (e.g. .xls or .csv) via e-mail?

No. We can’t accept data via email. All accounts are managed online. We can accept data in either an excel …

View full answer >>

Will submitting payroll data via email impact the charge for the scheme?

We can’t accept data via email. All accounts are managed online. We can accept data in either an excel (.xls, …

View full answer >>

How do I set up another payroll?

During sign up: Once the first payroll has been created the ‘add payroll’ option will appear at the bottom right …

View full answer >>

Can we set up different payrolls, e.g. weekly and monthly?

Yes. If the payrolls have different pay periods, e.g. one is a weekly payroll and another is monthly, then two …

View full answer >>

Will you accept data on a four-weekly basis for four-weekly payrolls?

Yes. The People’s Pension can accommodate four-weekly payrolls.

View full answer >>

I’ve more than one payroll. Do I need to set up more accounts or do they run on the same one?

If the payrolls have different pay periods, a separate admin account will need to be set up for each one. …

View full answer >>

Can I add a subsidiary or a payroll account to an existing employer using Employer Sign Up?

During sign up: Once the first payroll has been created the ‘add payroll’ option will appear at the bottom right …

View full answer >>

Should the worker group(s) I’ve set up be named the same as on my payroll?

Yes. The worker group ID must exactly match.

View full answer >>

The AE worker group doesn’t match my payroll file. What do I do?

Check your worker group by selecting ‘manage worker group’ on your account home screen of Online Services. You can’t amend …

View full answer >>
Page Options:

Payroll

Will you accept payroll data in spreadsheet format (e.g. .xls or .csv) on a disk?

No. We can’t accept data on a disk. All accounts are managed online. We can accept data in either an …

View full answer >>

Will you accept payroll data in spreadsheet format (e.g. .xls or .csv) via e-mail?

No. We can’t accept data via email. All accounts are managed online. We can accept data in either an excel …

View full answer >>

Will submitting payroll data via email impact the charge for the scheme?

We can’t accept data via email. All accounts are managed online. We can accept data in either an excel (.xls, …

View full answer >>

How do I set up another payroll?

During sign up: Once the first payroll has been created the ‘add payroll’ option will appear at the bottom right …

View full answer >>

Can we set up different payrolls, e.g. weekly and monthly?

Yes. If the payrolls have different pay periods, e.g. one is a weekly payroll and another is monthly, then two …

View full answer >>

Will you accept data on a four-weekly basis for four-weekly payrolls?

Yes. The People’s Pension can accommodate four-weekly payrolls.

View full answer >>

I’ve more than one payroll. Do I need to set up more accounts or do they run on the same one?

If the payrolls have different pay periods, a separate admin account will need to be set up for each one. …

View full answer >>

Can I add a subsidiary or a payroll account to an existing employer using Employer Sign Up?

During sign up: Once the first payroll has been created the ‘add payroll’ option will appear at the bottom right …

View full answer >>

Should the worker group(s) I’ve set up be named the same as on my payroll?

Yes. The worker group ID must exactly match.

View full answer >>

The AE worker group doesn’t match my payroll file. What do I do?

Check your worker group by selecting ‘manage worker group’ on your account home screen of Online Services. You can’t amend …

View full answer >>