Payroll

Will you accept payroll data in spreadsheet format (e.g. .xls or .csv) on a disk?

No. We can’t accept data on a disk. All accounts are managed online. We can accept data in either an …

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Will you accept payroll data in spreadsheet format (e.g. .xls or .csv) via e-mail?

No. We can’t accept data via email. All accounts are managed online. We can accept data in either an excel …

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Will submitting payroll data via email impact the charge for the scheme?

We can’t accept data via email. All accounts are managed online. We can accept data in either an excel (.xls, …

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Can we set up different payrolls, e.g. weekly and monthly?

Yes. If the payrolls have different pay periods, e.g. one is a weekly payroll and another is monthly, then two …

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Can I add a subsidiary or a payroll account to an existing employer using Employer Sign Up?

During sign up: Once the first payroll has been created the ‘add payroll’ option will appear at the bottom right …

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Should the worker group(s) I’ve set up be named the same as on my payroll?

Yes. The worker group ID must exactly match.

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The AE worker group doesn’t match my payroll file. What do I do?

Check your worker group by selecting ‘manage worker group’ on your account home screen of Online Services. You can’t amend …

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