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Browse help & support for: Employers & AdvisersMembers & Employees

Making a payment

What is the automated collection payment method?

Using this method we’ll automatically collect your pension contributions on or immediately after the date you’ve chosen. You can turn …

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What are the opening times for Employer Online Services (EOS)?

EOS is available daily 7am-10pm.  

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How can I make a payment?

Payments are made by either direct payment or automated collection. You’ll firstly need an active direct debit on your account. …

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How does an employer pay the initial one-off set-up charge?

An employer pays the one-off set-up charge by Direct Debit, debit card or credit card on our website during the …

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When will the payment be coming out?

You’ll be able to choose which date we take payment for your contribution. Do this after you’ve submitted your employee …

View full answer >>

I’ve sent back my Direct Debit mandate, when do you take the first payment?

Your direct debit will be active after 12 working days. If there’s a payment outstanding, we’ll take it then. If …

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Can an employer select what date the payment comes out of their bank account?

Yes. After you’ve submitted your employee data, you’ll be able to choose which date we take payment for your contribution. …

View full answer >>

When does the payment need to be made by?

We need to receive payment by the 22nd day of the month following deduction from payroll.

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Do pension contributions need to come from a bank account in the name of the company or the company owners?

Yes, we are unable to accept contributions from a third party account.

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Why is there no facility on my account to repay back monies to our bank account?

A Direct Payment instruction may not have been set up. A form will need to be completed to be able …

View full answer >>
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Making a payment

What is the automated collection payment method?

Using this method we’ll automatically collect your pension contributions on or immediately after the date you’ve chosen. You can turn …

View full answer >>

What are the opening times for Employer Online Services (EOS)?

EOS is available daily 7am-10pm.  

View full answer >>

How can I make a payment?

Payments are made by either direct payment or automated collection. You’ll firstly need an active direct debit on your account. …

View full answer >>

How does an employer pay the initial one-off set-up charge?

An employer pays the one-off set-up charge by Direct Debit, debit card or credit card on our website during the …

View full answer >>

When will the payment be coming out?

You’ll be able to choose which date we take payment for your contribution. Do this after you’ve submitted your employee …

View full answer >>

I’ve sent back my Direct Debit mandate, when do you take the first payment?

Your direct debit will be active after 12 working days. If there’s a payment outstanding, we’ll take it then. If …

View full answer >>

Can an employer select what date the payment comes out of their bank account?

Yes. After you’ve submitted your employee data, you’ll be able to choose which date we take payment for your contribution. …

View full answer >>

When does the payment need to be made by?

We need to receive payment by the 22nd day of the month following deduction from payroll.

View full answer >>

Do pension contributions need to come from a bank account in the name of the company or the company owners?

Yes, we are unable to accept contributions from a third party account.

View full answer >>

Why is there no facility on my account to repay back monies to our bank account?

A Direct Payment instruction may not have been set up. A form will need to be completed to be able …

View full answer >>
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