Making a payment

Can an employer select what date the payment comes out of their bank account?

Yes. After you’ve submitted your employee data, you’ll be able to choose which date we take payment for your contribution. …

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Can you accept a one-off payment for an employee once we’ve set up the scheme?

We do accept one-off pension contributions for an employee – you might see these called additional contributions. Additional contributions can …

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Do pension contributions need to come from a bank account in the name of the company or the company owners?

Yes, we are unable to accept contributions from a third party account.

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How can I make a payment?

Payments are made by either direct payment or automated collection. You’ll firstly need an active direct debit on your account. …

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How do I check if you’ve received my payment?

Payments will be shown in the ‘account transactions’ section of Online Services.

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How does an employer pay the initial one-off set-up charge?

An employer pays the one-off set-up charge by Direct Debit, debit card or credit card on our website during the …

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I’ve sent back my Direct Debit mandate, when do you take the first payment?

Your direct debit will be active after 12 working days. If there’s a payment outstanding, we’ll take it then. If …

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What are the opening times for Employer Online Services (EOS)?

EOS is available daily 7am-10pm.  

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What is the automated collection payment method?

Using this method we’ll automatically collect your pension contributions on or immediately after the date you’ve chosen. You can turn …

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When does the payment need to be made by?

We need to receive payment by the 22nd day of the month following deduction from payroll.

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