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Refunds

How do I get opt-out refunds back?

Any refunded opt-out contributions will be credited to the online account balance. This can be viewed in the ‘account transactions’ …

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If an employee leaves the scheme one year after enrolling, will they get a refund?

No. Employees are only entitled to a refund of their contributions if they opt out within their one calendar month …

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Who refunds the employees once they’ve opted out?

It’s your responsibility to refund the employee (usually through payroll) if they’re due a refund of contributions. We’ll credit your …

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Why aren’t opt-out refunds automatically refunded back to my company bank account?

Any refunded opt-out contributions will be credited to the online account balance. This can be viewed in the ‘account transactions’ …

View full answer >>
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Refunds

How do I get opt-out refunds back?

Any refunded opt-out contributions will be credited to the online account balance. This can be viewed in the ‘account transactions’ …

View full answer >>

If an employee leaves the scheme one year after enrolling, will they get a refund?

No. Employees are only entitled to a refund of their contributions if they opt out within their one calendar month …

View full answer >>

Who refunds the employees once they’ve opted out?

It’s your responsibility to refund the employee (usually through payroll) if they’re due a refund of contributions. We’ll credit your …

View full answer >>

Why aren’t opt-out refunds automatically refunded back to my company bank account?

Any refunded opt-out contributions will be credited to the online account balance. This can be viewed in the ‘account transactions’ …

View full answer >>