Can an employee aged under 22 change their auto-enrolment status?
The auto-enrolment status for an employee under 22 is either Entitled or Non Eligible, depending on their earnings. Someone under …
Can the pay reference period (PRP) date be backdated?
Yes. If this is your first file upload the start date of the pay reference period can be in the …
Can you amend the next expected pay reference period (PRP) date?
Yes. Contact us at firstname.lastname@example.org to request this.
How do I change my company name?
You won’t be able to change your company name within your Online Services account, as we need to make some …
I’ve added a leave date to an employee in error. What do I do?
The leave date will need to be removed. Please get in touch with us to request this.
I’ve enrolled an employee who wasn’t eligible, can these contributions be refunded?
Yes. Contact us via email at email@example.com to request this.
What happens when an Eligible employee reaches State Pension age?
Once an employee is auto-enrolled with an Eligible status, their auto-enrolment status doesn’t change, even if they reach State Pension age, or …
What if I make a mistake with an employee’s details?
If any of the details are incorrect for an employee and you’ve not yet submitted these, you can go back …