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Errors/making amendments

Can you change my pay reference period (PRP) dates?

Yes. Contact us via email at support@bandce.co.uk to request this.

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Can you amend the next expected pay reference period (PRP) date?

Yes. Contact us at support@bandce.co.uk to request this.

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Can the pay reference period (PRP) date be backdated?

Yes. If this is your first file upload the start date of the pay reference period can be in the …

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Why can’t I update staff AE dates that I got wrong previously?

AE dates can’t be updated through File Upload. This is because the AE date supplied for an employee is in …

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Can an AE date be changed as it was uploaded incorrectly?

Yes. If this is identified during File Upload we’ll send you an error report due to the AE date not matching …

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I’ve added a leave date to an employee in error. What do I do?

The leave date will need to be removed. Contact us via email at support@bandce.co.uk to request this.

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Can you remove a leaving date for an employee that was updated in error?

Yes. Contact us via email at support@bandce.co.uk to request this.

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I’ve enrolled an employee who wasn’t eligible, can these contributions be refunded?

Yes. Contact us via email at support@bandce.co.uk to request this.

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What if I make a mistake saving an employee’s details?

If any of the details are incorrect for an employee and you’ve not yet submitted these, you can go back …

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How do I change my company name?

  You won’t able to change your company name on Employer Online Services. We’ll need to make some verification checks …

View full answer >>
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Errors/making amendments

Can you change my pay reference period (PRP) dates?

Yes. Contact us via email at support@bandce.co.uk to request this.

View full answer >>

Can you amend the next expected pay reference period (PRP) date?

Yes. Contact us at support@bandce.co.uk to request this.

View full answer >>

Can the pay reference period (PRP) date be backdated?

Yes. If this is your first file upload the start date of the pay reference period can be in the …

View full answer >>

Why can’t I update staff AE dates that I got wrong previously?

AE dates can’t be updated through File Upload. This is because the AE date supplied for an employee is in …

View full answer >>

Can an AE date be changed as it was uploaded incorrectly?

Yes. If this is identified during File Upload we’ll send you an error report due to the AE date not matching …

View full answer >>

I’ve added a leave date to an employee in error. What do I do?

The leave date will need to be removed. Contact us via email at support@bandce.co.uk to request this.

View full answer >>

Can you remove a leaving date for an employee that was updated in error?

Yes. Contact us via email at support@bandce.co.uk to request this.

View full answer >>

I’ve enrolled an employee who wasn’t eligible, can these contributions be refunded?

Yes. Contact us via email at support@bandce.co.uk to request this.

View full answer >>

What if I make a mistake saving an employee’s details?

If any of the details are incorrect for an employee and you’ve not yet submitted these, you can go back …

View full answer >>

How do I change my company name?

  You won’t able to change your company name on Employer Online Services. We’ll need to make some verification checks …

View full answer >>