Can you change my pay reference period (PRP) dates?
Can you amend the next expected pay reference period (PRP) date?
Yes. Contact us at email@example.com to request this.
Can the pay reference period (PRP) date be backdated?
Yes. If this is your first file upload the start date of the pay reference period can be in the …
Why can’t I update staff AE dates that I got wrong previously?
AE dates can’t be updated through File Upload. This is because the AE date supplied for an employee is in …
Can an AE date be changed as it was uploaded incorrectly?
Yes. If this is identified during File Upload we’ll send you an error report due to the AE date not matching …
I’ve added a leave date to an employee in error. What do I do?
The leave date will need to be removed. Contact us via email at firstname.lastname@example.org to request this.
Can you remove a leaving date for an employee that was updated in error?
I’ve enrolled an employee who wasn’t eligible, can these contributions be refunded?
What if I make a mistake saving an employee’s details?
If any of the details are incorrect for an employee and you’ve not yet submitted these, you can go back …
How do I change my company name?
You won’t able to change your company name on Employer Online Services. We’ll need to make some verification checks …