Errors/making amendments

Can an employee aged under 22 change their auto-enrolment status?

The auto-enrolment status for an employee under 22 is either Entitled or Non Eligible, depending on their earnings. Someone under …

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What happens when an Eligible employee reaches State Pension age?

Once an employee is auto-enrolled with an Eligible status, their auto-enrolment status doesn’t change, so even if they reach State …

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Can you change my pay reference period (PRP) dates?

Yes. Contact us via email at support@bandce.co.uk to request this.

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Can you amend the next expected pay reference period (PRP) date?

Yes. Contact us at support@bandce.co.uk to request this.

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Can the pay reference period (PRP) date be backdated?

Yes. If this is your first file upload the start date of the pay reference period can be in the …

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Why can’t I update staff AE dates that I got wrong previously?

AE dates can’t be updated through File Upload. This is because the AE date supplied for an employee is in …

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Can an AE date be changed as it was uploaded incorrectly?

Yes. If this is identified during File Upload we’ll send you an error report due to the AE date not matching …

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I’ve added a leave date to an employee in error. What do I do?

The leave date will need to be removed. Contact us via email at support@bandce.co.uk to request this.

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Can you remove a leaving date for an employee that was updated in error?

Yes. Contact us via email at support@bandce.co.uk to request this.

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I’ve enrolled an employee who wasn’t eligible, can these contributions be refunded?

Yes. Contact us via email at support@bandce.co.uk to request this.

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