Errors/making amendments

Can an employee aged under 22 change their auto-enrolment status?

The auto-enrolment status for an employee under 22 is either Entitled or Non Eligible, depending on their earnings. Someone under …

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Can the pay reference period (PRP) date be backdated?

Yes. If this is your first file upload the start date of the pay reference period can be in the …

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Can you amend the next expected pay reference period (PRP) date?

Yes. Contact us at support@bandce.co.uk to request this.

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How do I change my company name?

You won’t be able to change your company name within your Online Services account, as we need to make some …

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I’ve added a leave date to an employee in error. What do I do?

The leave date will need to be removed. Please get in touch with us to request this.

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I’ve enrolled an employee who wasn’t eligible, can these contributions be refunded?

Yes. Contact us via email at support@bandce.co.uk to request this.

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What happens when an Eligible employee reaches State Pension age?

Once an employee is auto-enrolled with an Eligible status, their auto-enrolment status doesn’t change, even if they reach State Pension age, or …

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What if I make a mistake with an employee’s details?

If any of the details are incorrect for an employee and you’ve not yet submitted these, you can go back …

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