Error messages - files
An error on file upload states Already In Qualifying Scheme. What does this mean?
This error will appear if contributions are on the file for an employee who has this status. We don’t allow …
Can an employee aged under 22 change their auto-enrolment status?
The auto-enrolment status for an employee under 22 is either Entitled or Non Eligible, depending on their earnings. Someone under …
Can I delete the file I just uploaded, I made a mistake?
Once you’ve uploaded a file, you won’t be able to delete this in your Online Services account. This is because …
I’m trying to upload my file but it says there are potential new scheme members. There aren’t any so why is this happening?
This could be because the employee’s unique identifier or dates of birth on the file don’t match previously supplied information for …
I’ve an error message ‘The AE date is not valid’. What do I do?
This is because the automatic enrolment (AE) date is either before the employment start date, before the staging date, in …
My file has an error for an employee over age 75. What do I need to do?
We’re able to accept contributions into The People’s Pension for employees who are 75 and over. However such employees will …
My file has an error for an employee under age 16. What do I do?
We can’t accept contributions into The People’s Pension for employees who are under 16. Either remove the employee from the …
The date format on my file doesn’t match what’s showing on screen. What do I do?
This can be changed in the ‘submit employee data’ section of Online Services. Check the current date format we’re expecting …
What happens when an Eligible employee reaches State Pension age?
Once an employee is auto-enrolled with an Eligible status, their auto-enrolment status doesn’t change, so even if they reach State …
When should an employee be assessed as Entitled or Non Eligible?
So when should an employee be assessed as Entitled or Non Eligible? The auto-enrolment status of your employee is dependent …