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Browse help & support for: Employers & AdvisersMembers & Employees

Error messages - files

An error on file upload states Already In Qualifying Scheme. What does this mean?

This error will appear if contributions are on the file for an employee who has this status. We don’t allow …

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Can you delete the file I just uploaded, I made a mistake?

Files can only be deleted on the same day they’re uploaded. You can do this yourself in the ‘submit employee …

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I’m trying to upload my file but it says there are potential new scheme members. There aren’t any so why is this happening?

This could be because the employee’s unique identifier or dates of birth on the file don’t match previously supplied information for …

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I’ve an error message ‘The AE date is not valid’. What do I do?

This is because the automatic enrolment (AE) date is either before the employment start date, before the staging date, in …

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I’ve an error message about the last row on the file. What does this mean?

A file must have a Trailer row at the end of the file. This is the last row and must …

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I’ve uploaded a file in error and need it to be removed in order to upload previous weeks, is this possible?

Files can be deleted on the same day they’re uploaded. You can do this yourself in the ‘submit employee data’ …

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My file has an error for an employee over age 75. What do I need to do?

We’re able to accept contributions into The People’s Pension for employees who are 75 and over. However such employees will …

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My file has an error for an employee under age 16. What do I do?

We can’t accept contributions into The People’s Pension for employees who are under 16. Either remove the employee from the …

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The date format on my file doesn’t match what’s showing on screen. What do I do?

This can be changed in the ‘submit employee data’ section of Online Services. Check the current date format we’re expecting …

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The file I uploaded is incorrect – can I upload it again?

Files can only be deleted on the same day they’re uploaded. You can do this yourself in the ‘submit employee …

View full answer >>
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Error messages - files

An error on file upload states Already In Qualifying Scheme. What does this mean?

This error will appear if contributions are on the file for an employee who has this status. We don’t allow …

View full answer >>

Can you delete the file I just uploaded, I made a mistake?

Files can only be deleted on the same day they’re uploaded. You can do this yourself in the ‘submit employee …

View full answer >>

I’m trying to upload my file but it says there are potential new scheme members. There aren’t any so why is this happening?

This could be because the employee’s unique identifier or dates of birth on the file don’t match previously supplied information for …

View full answer >>

I’ve an error message ‘The AE date is not valid’. What do I do?

This is because the automatic enrolment (AE) date is either before the employment start date, before the staging date, in …

View full answer >>

I’ve an error message about the last row on the file. What does this mean?

A file must have a Trailer row at the end of the file. This is the last row and must …

View full answer >>

I’ve uploaded a file in error and need it to be removed in order to upload previous weeks, is this possible?

Files can be deleted on the same day they’re uploaded. You can do this yourself in the ‘submit employee data’ …

View full answer >>

My file has an error for an employee over age 75. What do I need to do?

We’re able to accept contributions into The People’s Pension for employees who are 75 and over. However such employees will …

View full answer >>

My file has an error for an employee under age 16. What do I do?

We can’t accept contributions into The People’s Pension for employees who are under 16. Either remove the employee from the …

View full answer >>

The date format on my file doesn’t match what’s showing on screen. What do I do?

This can be changed in the ‘submit employee data’ section of Online Services. Check the current date format we’re expecting …

View full answer >>

The file I uploaded is incorrect – can I upload it again?

Files can only be deleted on the same day they’re uploaded. You can do this yourself in the ‘submit employee …

View full answer >>
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