Accessing your money

Why do I need to complete a risk warning questionnaire?

Due to regulations we have a duty to ask you to consider a number of risk factors when you access …

View full answer

How long will it take to receive my pension money?

Once you’ve let us know you want to take your savings by submitting the relevant forms (either online or by …

View full answer

I’ve nominated my young children as beneficiaries. If I die and they’re still under the age of 18, how do you pay out my death benefits?

If your beneficiaries are under the age of 18 (known as minors), the lump sum will be held in trust …

View full answer

I’ve been made bankrupt – what would happen to my pension?

If you’ve been declared bankrupt on or after 29 May 2000, your pension pot is protected against any claim by …

View full answer

What paperwork do you require in the event of a death claim?

For all death claims we’ll need to see the original death certificate. In addition, depending on circumstances, we may also …

View full answer

Can details of my pension pot be disclosed to a third party (IFA, spouse etc)?

Details of your pot can only be given to a third party where you’ve given your authority. If anyone other …

View full answer

Where can I find my customer number?

Your customer number is a 7 or 8-digit number. When your employer signed you up to The People’s Pension, we’d …

View full answer

I’m accessing my pension, what do you require to verify my identity?

To verify your identity, we require evidence of your bank account which could be either a copy of a bank …

View full answer

Where do I send my pension claim form?

If you have a vulnerability or disability which stops you from being able to request to take your pension money …

View full answer