Why aren’t opt-out refunds automatically refunded back to my company bank account?

Any refunded opt-out contributions will be credited to the online account balance.

This can be viewed in the ‘account transactions’ section of Online Services.

A credit balance can be returned to the employer bank account. Select ‘request a refund’ from the account home screen of Online Services. A Direct Payment instruction will need to be completed to set this up. This can be found in the ‘view documents’ section of Online Services.

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