If you are still unhappy after we have responded to your complaint, you can use our Internal Dispute Resolution Procedure (IDRP). This is a formal two-stage process and is available to you if a complaint becomes a dispute that needs to be resolved. This can also be a one-stage process in some circumstances.
If you wish to use the IDRP, you can contact our Customer Service Manager to request a form.
If you’re still unhappy, you can contact the Pensions Ombudsman who may investigate and determine any complaint or dispute in fact or law in relation to a pension scheme.
The Pensions Ombudsman
10 South Collonade
Tel: 0800 917 4487