We’ve received an opt-out notification email. What do we do?

Select the account within Online Services, on your account home screen you can select ‘manage scheme leavers and opt-outs’.  You’ll find a list of all employees who’ve left or opted out.

You’ll need to click ‘acknowledge’ beside each employee that has left or opted out of the scheme – you’re confirming that you’ve updated your payroll.

You can only acknowledge employees where no refund is due or where a refund has already been paid (refunds appear in the ‘account transactions’ section of Online Services).

If the ‘acknowledge’ link is grey you wouldn’t be able to acknowledge these yet as we’re still in the process of determining whether a refund is due.

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