I’ve tried to set up my Online Account but my customer number was not found. What do I do?

Your customer number is a 7 or 8 digit numerical number.

When your employer signed you up to The People’s Pension, we would have sent you joiner information with your customer number, either by post or by email. And any letters we’ve sent you since you joined will have your customer number on, too.

So, to find your customer number you could try to find a letter from us, or try searching your inbox or junk folder for any emails from:

If you can’t find any correspondence from us with your customer number on, you’ll need to contact us to ask us to send it to you again. You’ll need your National Insurance number so we can verify your identity – you’ll find this on your payslips.

If you need some extra help setting up or resetting your Online Account, watch our video:

We will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

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