It might be that your verification code has expired. The verification codes we send by email or text message are only valid for 5 minutes.

If you’re still on the webpage which has the option to resend a new code, select ‘Resend’. But if you’re no longer on this page, you’ll need to start from the beginning and repeat the steps you took so we can send you a new verification code.

If you haven’t received your verification code by email, you might need to check your junk or spam folder.

If you need help setting up or resetting your account, visit our Accessing your Online Account webpage for more information.

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.