I set up my Online Account today and it shows my pot value at £0.00. Is this normal?


There will be a delay in you being able to see any contributions in your Online Account if you’re still in your ‘opt-out’ period (this is where every employee has one calendar month after being enrolled when they can choose to opt out).

Any contributions that we’ve received from your employer will only be visible online two weeks after your opt-out period has ended.

You’ll be able to find when this date is by looking at your joiner pack.

Was this article helpful?

Please score it so we can improve and offer you more

 Members 10 people found this helpful