I’ve set up a Direct Debit but it isn’t active and when I try to make a payment no bank details exist. What do I do?

Where the person who set up the company online didn’t have the authority to sign the Direct Debit, an original signed mandate is required before it can be activated.

A pre-populated Direct Debit mandate can be downloaded from the ‘view documents’ section of Online Services. This should be signed by an authorised person and sent back to us at B&CE – The People’s Pension, Manor Royal, Crawley, RH10 9QP. Alternatively it can be emailed to kyc@bandce.co.uk.

To activate the bank details, we’ll also need matching evidence of the bank details to be used for the pension payments. Can you please provide us with a copy of one of the following for our banking requirements:

  • void cheque (marked as cancelled)
  • paying-in slip
  • bank statement dated within the last 3 months. (If you want to send us a copy of your online bank statement, please print it as a pdf document from your Online Account).



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