Where the person who set up the company online didn’t have the authority to sign the Direct Debit, an original signed mandate is required before it can be activated.
A pre-populated Direct Debit mandate can be downloaded from the ‘view documents’ section of Online Services. This should be signed by an authorised person and sent back to us at B&CE – The People’s Pension, Manor Royal, Crawley, RH10 9QP. Alternatively it can be emailed to firstname.lastname@example.org.
To activate the bank details, we’ll also need matching evidence of the bank details to be used for the pension payments. Can you please provide us with a copy of one of the following for our banking requirements:
- void cheque (marked as cancelled)
- paying-in slip
- bank statement dated within the last 3 months. (If you want to send us a copy of your online bank statement, please print it as a pdf document from your Online Account).