How do I set up a Direct Debit?


To set up a Direct Debit, you can download a payment mandate from your Online Account. After you’ve logged in, click the ‘Library’ tab on the home page and the first form you’ll see is the Direct Debit form. Print this off, fill the form in and return it to us.

Or you can call us on 0300 2000 555 and we can send you a Direct Debit form in the post (our lines are open 8.30am – 7pm, Monday to Friday; and 9am – 1pm on Saturdays).

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