You’ve 2 options to pay pension contributions – direct payment, or automated payment. For both options, you’ll need to make sure you’ve got an active Direct Debit on your account.

When is payment due?

We must receive payment by the 22nd day of the month following deduction from payroll. So, for example, if you’ve submitted contributions for July, we’d need payment by the 22 August.

We can collect your payment automatically each month

Automated collection means we’ll automatically collect your pension contributions on or immediately after the date you’ve chosen. That’s one less thing for you to think about!

You can turn this on and off at any time by selecting ’activate’/deactivate’ (next to ‘automated collection’ on the payment screen).

Read more about setting up automated collection on our website.

How to make a direct payment

Or you can choose to make a payment after every pension data submission. To do this, follow these steps:

• Log in to your Online Services account
• Select the account you need to make a payment for
• Under the ‘manage payments’ box, select ‘make a payment’
• Follow the instructions to choose a date that suits you

How do I check if you’ve received my payment?

Payments will be shown in the ‘account transactions’ section of Online Services. For more help with this, please see our ‘Quick guide to Online Services’.

What happens if my payment is late?

If your payment is late, we’ll send a reminder email to let the admin contact know. If you’re having trouble paying, please let us know as soon as you can. We have an obligation to report payments that are significantly late to The Pensions Regulator – so we’ll work with you to help avoid this.

Why is the amount being collected by direct payment different from my file total?

If there’s a credit amount on the account, we’ll deduct this from the suggested payment total due to be taken.