How do I change the Direct Debit mandate details?

A Direct Debit mandate form is available in the ‘view documents’ section of the account in Online Services.

This should be signed by an authorised person and sent back to us at B&CE – The People’s Pension, Manor Royal, Crawley, RH10 9QP. Alternatively it can be emailed to

To activate the bank details, we will also need matching evidence of the bank details to be used for the pension payments. Can you please provide us with a copy of one of the following for our banking requirements:

  • void cheque (marked as cancelled)
  • paying-in slip
  • bank statement dated within the last 3 months. (If you want to send us a copy of your online bank statement, please print it as a pdf document from your Online Account).



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