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The People's Pension Logo
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  • Home
  • About your pension
    • Workplace pensions
      • Auto-enrolment
      • New to employer pension duties?
      • Workplace pension contributions
      • Minimum contributions are going up
      • Your member information
      • Pension transfer
      • Pension tax
      • Salary sacrifice
      • New pension rules
      • Re-enrolment
      • Investments
    • Retirement planning
      • How you can take your pension money
      • When can you take your pension money
      • What happens to your pension savings when you die
      • Calculators
      • Compare your options at retirement
      • How to avoid pension scams
  • Who we are
    • About us
      • The People’s Pension Trustee
    • Why The People’s Pension?
      • Compare pension providers
  • Help and support
    • Supporting you
      • Knowledge base Q&A
      • Resource library – top resources
      • Jargon buster
      • Information in other languages
      • Guidance and advice for members
      • Calculators for members
      • How The People’s Pension works with payroll
      • Communications toolkit for employers
      • Support for employers
      • Support for advisers
    • Get in touch
      • Contact us
  • Home
  • About your pension
    • Workplace pensions
      • Auto-enrolment
      • New to employer pension duties?
      • Workplace pension contributions
      • Minimum contributions are going up
      • Your member information
      • Pension transfer
      • Pension tax
      • Salary sacrifice
      • New pension rules
      • Re-enrolment
      • Investments
    • Retirement planning
      • How you can take your pension money
      • When can you take your pension money
      • What happens to your pension savings when you die
      • Calculators
      • Compare your options at retirement
      • How to avoid pension scams
  • Who we are
    • About us
      • The People’s Pension Trustee
    • Why The People’s Pension?
      • Compare pension providers
  • Help and support
    • Supporting you
      • Knowledge base Q&A
      • Resource library – top resources
      • Jargon buster
      • Information in other languages
      • Guidance and advice for members
      • Calculators for members
      • How The People’s Pension works with payroll
      • Communications toolkit for employers
      • Support for employers
      • Support for advisers
    • Get in touch
      • Contact us

Help and support

Search our knowledge base for answers

How do I change my file type?

If the account settings are different to the file type, contact us via email at support@bandce.co.uk  to request this.

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Related questions

When should an employee be assessed as Entitled or Non Eligible? »

What happens when an Eligible employee reaches State Pension age? »

How do I match the columns in my data file during file upload? »

Which payroll software providers will be providing pensionable earnings from April 2019? »

How do I add my employees’ missing NI numbers? »

Why do I have to include all my employees’ National Insurance (NI) numbers when submitting data? »

How do I upload a file? »

What’s a file? »

What’s a full file? »

What’s a maintenance file? »

What’s a contribution file? »

How do I get a file? »

Do I need to upload both a full file and a contribution file? »

How can I change the PRP date? »

What’s employee data? »

The People's Pension Logo

The People’s Pension is a flexible and portable workplace pension, designed for people, not profit.


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  • Project to help the unemployed into the construction sector wins £20,000 Mowlem Award »
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    17th Sep 2020

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